Privacy Policy

Last updated: September 2025

1. Information We Collect

We collect information you provide directly to us, such as when you contact us through our website forms, email, or phone. This may include:

  • Name and contact information (email address, phone number)
  • Messages and inquiries you send to us
  • Product interests and preferences you share
  • Any other information you choose to provide

2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide customer support
  • Provide educational information about our products
  • Process orders and manage customer relationships
  • Improve our website and services
  • Comply with legal obligations

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information:

  • With service providers who assist us in operating our website and conducting business
  • When required by law or to protect our rights and safety
  • In connection with a business transfer or merger

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. For more information, see our Cookie Policy.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access and receive a copy of your personal information
  • The right to rectify inaccurate personal information
  • The right to erase your personal information in certain circumstances
  • The right to restrict processing of your personal information
  • The right to data portability

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

8. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

9. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us:

Xellence
Námestie Š. M. Daxnera 12
979 01 Rimavská Sobota
Slovakia

Email: [email protected]
Phone: +421 905 736 204